Refund policy
Refund & Return Policy – Etheric Skin Care
Last updated: April 23, 2026
Thank you for shopping with Etheric Skin Care. We want you to feel confident when placing an order with us.
Order Changes & Cancellations
Orders begin processing shortly after they are placed. If you need to make a change or request cancellation, please contact us as soon as possible at:
EthericSkinCareSupport@gmail.com
We will do our best to assist before fulfillment begins.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
EthericSkinCareSupport@gmail.com
Include:
- Your order number
- a description of the issue
- clear photos of the product and packaging
Once reviewed, we will provide a replacement or refund when appropriate.
Returns
Due to hygiene and safety considerations, certain skincare and personal care items may not be eligible for return once opened or used.
If your item is unused and in its original condition, please contact us within 14 days of delivery to request return authorization.
Return approval is required before sending any item back.
Refunds
Approved refunds are issued to the original payment method after inspection of returned items or confirmation of the issue.
Processing times may vary depending on your payment provider.
Shipping Issues
If your package appears delayed or lost in transit, please contact us at:
EthericSkinCareSupport@gmail.com
We will work with the shipping carrier to help resolve the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an address error, contact us immediately and we will do our best to assist before shipment.
Contact
For return requests or order support:
Etheric Skin Care
Clovis, California, United States
Email: EthericSkinCareSupport@gmail.com